W10 Terms & Conditions — Complete Guide to Rules & Policies

These Terms & Conditions apply to the W10 platform and all services offered under it. W10 is an international online betting and gaming platform serving Bangladesh and various other countries.

W10 reserves the right to update these Terms & Conditions at any time without prior notice. However, members will be notified in advance via email or SMS for any significant changes. Continued use of the platform following any update will be considered acceptance of the revised terms.

• All W10 services are intended for users aged 18 and above.
• No individual may open more than one account.
• The user is solely responsible for their internet connection and device when using the platform.
• W10 may temporarily suspend any member's account for investigation purposes at any time.

To open an account with W10, you must meet the following requirements. Registering without confirming your eligibility may result in account termination and forfeiture of any remaining balance at any time.

• Age Requirement: You must be 18 years of age or older. W10 reserves the right to verify your age and may request proof of age at any time.

• Accurate Information: You must provide complete, accurate, and truthful information at the time of registration. Providing false or incorrect information will result in account termination.

• Single Account: Only one account may be opened per person, per household, or per IP address.

• Mobile Verification: A valid mobile number is required at registration for OTP verification.

• Complete KYC: Before your first withdrawal, you must complete KYC verification using your national ID and a selfie.

The security of your W10 account is your responsibility. Keep your password confidential and do not share it with anyone.

• Sharing your account with any other person is strictly prohibited.
• If you suspect any unauthorized access to your account, contact W10 Support immediately.
• Log out after every session, especially on shared devices.
• Keep your account information up to date — especially your mobile number and email address.
• Inactive accounts (no activity for 12 months) may be automatically marked as dormant.

W10 reserves the right to temporarily or permanently suspend any account for verification purposes, investigation of suspicious activity, or security reasons.

All financial transactions on W10 are secured with SSL encryption. Deposits and withdrawals are available via bKash, Nagad, Rocket, bank transfer, and cryptocurrency.

• Withdrawals can only be made in the registered account holder's name and via registered payment methods.
• Wagering requirements must be met before withdrawing from your bonus balance.
• W10 reserves the right to block or investigate any suspicious transactions.
• In cases of money laundering or fraudulent transactions, the account will be terminated and funds will be seized.

The following rules must be followed when betting on W10. Violations may result in bet cancellation and account suspension.

• Once confirmed, a bet cannot be cancelled unless W10 acknowledges a technical error on its part.
• W10 reserves the right to void any bet placed at clearly incorrect odds (odds published due to an error).
• The maximum bet allowed per event varies depending on account type and VIP level.
• In live betting, any disconnection does not void your bet — it stands regardless of the outcome.
• Using multiple accounts to place bets on the same event in order to exploit account benefits is strictly prohibited.
• W10 reserves the right to limit or suspend betting on any match or event.

W10's bonus and promotion offers are subject to specific terms and conditions. Please read the individual terms of each offer before claiming a bonus.

• Welcome Bonus: New members get a 100% bonus on their first deposit, up to ৳5,000.
• Wagering Requirement: Bonus balances typically require 10x–20x wagering. The exact requirement will be specified in each offer's terms.
• Validity Period: Bonuses generally expire if not used within 30 days.
• One Bonus Per Person: Each bonus offer can only be claimed once per person, household, or device.
• Bonus Abuse: Abusing the bonus system may result in bonus cancellation and account closure.
• Cashback: VIP members' weekly cashback is calculated based on net losses and can be withdrawn with no wagering requirements.

The following activities are strictly prohibited on W10. If any such activity is detected, the account will be permanently closed and any remaining funds may be forfeited.

• Creating multiple accounts to collect bonuses or other benefits.
• Using the platform for money laundering or any other illegal financial activity.
• Placing bets using bots, scripts, or automated software.
• Attempting to hack or gain unauthorized access to W10's systems.
• Transferring or selling your account.
• Acting with the intent to fix matches or gain unfair advantages.
• Filing false claims against W10 or initiating chargebacks.
• Pressuring or threatening W10 staff.

W10 is committed to responsible betting. We want our members to treat betting as a form of entertainment — not a primary source of income.

The following responsible gaming tools are available on W10:

• Self-Limits: Set your own daily, weekly, or monthly deposit and betting limits.
• Cooling-Off Period: Account break options available from 24 hours up to 30 days.
• Self-Exclusion: For long-term self-exclusion, your account can be closed for a period of 6 months to 5 years.
• Reality Check: Periodic reminders showing how long you have been playing.
• Support: If you feel your betting is becoming problematic, our support team is here to help.

For more details, please visit our Responsible Gaming View Page.

W10 places the highest priority on the privacy of your personal and financial data. We use SSL 256-bit encryption and never share your information with any third party.

• Information collected during the KYC process is used solely for identity verification.
• Cookies and browsing data may be used to improve the platform.
• Information may be disclosed to government authorities in response to lawful requests.
• You may request deletion of your data — however, this does not apply to active accounts.

For more details, please visit our Privacy Policy Read.

W10 may temporarily or permanently suspend any account under the following circumstances:

• Violation of the Terms & Conditions.
• If KYC verification fails or any submitted information is found to be false.
• If suspicious or fraudulent activity is detected.
• At the member's own request.
• For legal or regulatory reasons.

An email or SMS notification is usually sent before an account is closed. However, in urgent cases, the account may be closed immediately without prior notice.

Any disputes with W10 will be resolved through the following steps:

• Step One: Contact our support team via live chat or email. Most issues are resolved at this stage.
• Step Two: If the support team is unable to resolve your issue, it will be escalated to senior management.
• Step Three: Complex disputes will be resolved through an independent arbitration body.

In all disputes, bet records, logs, and W10's server data serve as the definitive evidence. W10 takes all legitimate complaints seriously and is committed to resolving them.

W10 reserves the right to modify these Terms & Conditions at any time. In the event of changes:

• Minor changes may take effect immediately.
• For major changes, you will be notified by email or SMS at least 14 days in advance.
• Updated terms will be published on this page along with the effective date.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.