By using the W10 (w10.bio) platform, you agree to this privacy policy. We believe you should have full control over your own data — which is why this policy is written in clear, straightforward language.
What Information We Collect
Various types of information are collected when you create an account and use our services. Below is a detailed breakdown of what is collected and when.
Purpose of Data Collection
W10 does not collect any information without reason. Every piece of data has a specific and legitimate purpose. Below is an explanation of what we collect and why:
- Identity Verification: To verify age and identity for fraud prevention and anti-money laundering compliance.
- Account Management: For login, transaction, and service-related communications.
- Payment Processing: To process deposits and withdrawals accurately.
- Security Monitoring: To detect and prevent suspicious activity.
- Service Improvement: Analytical use to help improve the platform.
- Legal Obligations: To meet the requirements of applicable laws and regulatory authorities.
- Personalized Experience: Showing relevant offers tailored to your preferences.
How Your Information Is Used
Information collected on W10 is used only for specific purposes. With your data, we:
- We keep your account secure and active.
- We process transactions quickly and accurately.
- If you run into any issues, our support team is here to help.
- We show you relevant offers based on your betting history and preferences.
- We monitor responsible gaming patterns.
- We send promotional emails or SMS — which you can opt out of at any time.
Who Your Information Is Shared With
W10 does not sell your personal information. However, in certain circumstances, limited data may be shared with specific parties:
Special Protection for Financial Data
Financial information is among the most sensitive data we handle, and W10 treats it with the utmost care. Here's what we do to protect your financial details:
- All financial transactions are processed through an SSL 256-bit encrypted tunnel.
- W10 never sees or stores your bKash/Nagad PIN or bank password.
- When you pay by card, your full card number is never stored on W10's servers.
- Transaction history is secured in an encrypted database.
- Withdrawals are processed only to your registered payment method — this is for your protection.
- Unusual transactions are automatically flagged and require additional verification.
Cookies & Tracking Technologies
W10 uses cookies and similar technologies across its website and app. The type and purpose of each cookie is explained below:
Data Retention Period
W10 does not retain your data indefinitely. Each type of information has a defined retention period:
- Account Information: For the duration of active account + 5 years after closure (as required by law).
- Transaction Records: 7 years (in accordance with financial regulations).
- KYC Documents: 5 years after account closure.
- Betting History: 2 years (for responsible gaming monitoring purposes).
- Log Files: 1 year (for security review purposes).
- Marketing Preferences: Until you delete it directly.
Once the retention period expires, data is securely deleted or anonymised.
Your Rights
You have the following rights over your personal data at W10. To exercise any of these rights, email us at support@w10.bio.
Right to Access Data
You may request to see what information W10 holds about you. It will be provided within 30 days.
Right to Rectification
If any of your information is incorrect, you can request a correction. Many details can also be updated directly from your account settings.
Right to Erasure
You may request deletion of your data under certain conditions. However, some information must be retained to meet legal obligations.
Right to Data Portability
You may request an export of your personal data in a standard format (CSV/JSON).
Right to Object to Processing
You can object to your data being used for marketing purposes, and your preference will take effect immediately.
Right to Restrict Processing
You may request that we temporarily limit the use of your information under certain circumstances.
Protection of Minors
W10 is strictly for individuals aged 18 and above. We do not knowingly collect information from anyone under 18.
- Age verification is carried out at the time of registration.
- Age is verified during the KYC process.
- If a minor's account is identified, it will be closed immediately and any funds will be returned.
- Parents with concerns can reach us at support@w10.bio.
Technical Security Measures
W10 uses multiple layers of security technology to protect your data:
- SSL/TLS Encryption: 256-bit encryption applied to all data transfers.
- Database Encryption: Stored data is kept encrypted at all times.
- Two-Factor Authentication (2FA): OTP verification for login and sensitive actions.
- Firewall & DDoS Protection: To defend against external attacks.
- Regular Security Audits: Regular review by third-party experts.
- Penetration Testing: Regular testing to identify and address vulnerabilities.
- Staff Training: All staff are trained in data protection practices.
That said, no system is 100% secure. In the event of a data breach, we will notify affected users within 72 hours.
Privacy Policy Changes
W10 may update this privacy policy as needed. When changes are made:
- New versions will be published on this page.
- For major changes, you will be notified by email or SMS at least 14 days in advance.
- The date of the latest update will be shown at the top of the page.
- Continued use of the platform after an update constitutes acceptance of the revised policy.
Data Protection Officer & Contact
For any privacy-related questions, concerns, or requests to exercise your rights, please contact us: